At TAHLI, we stand behind the quality of every piece we create. If something is not right with your order, we will work with you to make it right. This policy explains how we handle refunds, returns, and order cancellations.
1. Our Commitment
Your satisfaction matters to us. While our furniture is custom-made to your specifications, we take full responsibility for any manufacturing defects, shipping damage, or order errors on our part.
2. Refund Eligibility
You may be eligible for a refund or replacement under the following conditions:
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The item arrived damaged or defective.
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A manufacturing fault is identified within the warranty period.
Refunds are not available for:
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Custom orders cancelled after 24 hours.
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Items damaged due to misuse, improper assembly, or normal wear and tear.
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Change-of-mind requests once production is underway.
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Shade or color variations between product photos and the actual item, as screen displays differ and natural materials have inherent variation.
3. How to Request a Refund or Replacement
TAHLI takes full responsibility for any damage or inconvenience that occurs during the order process. Our team will review every complaint and determine the appropriate resolution. The final decision rests with TAHLI after a thorough assessment.
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Contact us within 7 days of delivery if you notice any damage or defect.
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Send clear photos of the issue to our support team via email or WhatsApp.
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Keep your order confirmation email or invoice ready as proof of purchase.
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Our team will review your claim within 1 to 3 business days. We will assess whether the issue occurred during production, through logistics handling, or after delivery, and determine the right course of action accordingly.
Late reports (beyond 7 days of delivery) will not qualify for a replacement or refund. Please inspect your furniture as soon as it arrives.
4. Return Conditions
If a return is approved, the item must meet these conditions:
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The item must be unused and in its original condition.
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Original packaging, labels, and documentation must be included.
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The item must be securely packed to prevent further damage in transit.
TAHLI will arrange pickup through our logistics partner. If we cannot arrange pickup, we will notify you and reimburse any reasonable courier costs incurred.
5. Refund Timelines
Once a return is received and verified, refunds are processed as follows:
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Bank transfer refunds: 10 to 15 business days.
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Cheque refunds: 15 to 21 business days.
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Advance payments for cancelled orders (before production): 7 to 10 business days.
Refunds are issued in PKR to the original payment method unless otherwise agreed.
6. Order Cancellations
You can cancel your order within 24 hours of placing it. Your 25% advance payment will be refunded in full. After 24 hours, the advance is non-refundable. If we cancel your order due to an error on our end, including pricing mistakes or stock unavailability, you will receive a full refund within 7 business days. We will contact you before taking any action.
7. Promotional Codes and Discounts
Promotional codes and discounts applied to an order cannot be refunded or transferred if an order is cancelled or exchanged.
Contact Us
Have a question about our Refund Policy? We are here to help.
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Email: hello@tahli.pk
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Phone / WhatsApp: +92 329 3040111
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Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Your satisfaction is our priority. Reach out and our team will respond within one business day.