Security Policy

At TAHLI, we take the privacy and security of your personal and payment information seriously. This policy explains what data we collect, how we use it, and the steps we take to protect it.


1. Information We Collect

When you shop with TAHLI, we may collect the following:

  • Personal details: your name, phone number, and email address.

  • Delivery information: your postal address and city.

  • Payment details: bank transfer references or COD confirmation.

  • Device and browsing data: IP address, browser type, and pages visited on our website.


You can browse our website without providing personal information. We only ask for your details when you place an order or contact our support team.


2. How We Use Your Information

We use your information strictly for the following purposes:

  • Processing and fulfilling your order.

  • Communicating with you about your order status, dispatch, and delivery.

  • Responding to your support queries.

  • Sending you updates about new products or promotions (only if you opt in).

  • Improving our website and service quality.

  • Detecting and preventing fraud.


We do not sell your personal information to third parties. We may share it with logistics partners and payment processors only to the extent needed to complete your order.


3. Payment Security

TAHLI currently accepts the following payment methods:

  • Cash on Delivery (COD)

  • Bank transfer (details provided at checkout or during the order confirmation call)


We do not store your bank account or card details on our servers. All bank transfer instructions are communicated directly and securely. You are responsible for ensuring payments are made to the correct account details provided by TAHLI. We are not liable for transfers made to incorrect accounts due to user error.


4. Data Security Measures

We take reasonable technical and organizational steps to protect your data:

  • Our website uses SSL encryption to secure data transmission.

  • Access to customer data is restricted to authorized TAHLI staff only.

  • We review and update our security practices regularly.


No online system is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security against all potential threats. We encourage you to use strong passwords and sign out of your account when using shared or public devices.


5. Data Retention

We keep your personal information for as long as needed to fulfill the purpose it was collected for, or as required by Pakistani law. Once it is no longer needed, we delete or anonymize it securely.


6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your data, where no legal obligation requires us to retain it.

  • Opt out of marketing communications at any time.


To exercise any of these rights, contact us using the details below.


7. Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.


8. Third-Party Links

Our website may contain links to third-party platforms such as social media or logistics partners. We are not responsible for the privacy practices of those sites. Review their privacy policies separately.


9. Policy Updates

We may update this Security Policy from time to time. Any changes will be posted on our website with a revised date. Continued use of our website after changes means you accept the updated policy.

Contact Us

Have a question about our Security Policy? We are here to help.


  • Email: hello@tahli.pk

  • Phone / WhatsApp: +92 329 3040111

  • Hours: Monday to Saturday, 10:00 AM to 7:00 PM


Your satisfaction is our priority. Reach out and our team will respond within one business day.